How do I use Ziggy in Slack?

Mention Ziggy in any Slack thread and tell it what you want. Plain language works. Ziggy reads the full conversation and creates a complete Jira ticket in under 3 seconds.

What does Ziggy put into the Jira ticket?

Everything Jira usually asks for - without the form. Ziggy creates the issue with a title, description with real context from the thread, project and issue type, priority, and assignee. Then it posts the ticket key and link back into the same Slack thread.

Do I need Jira seats for everyone?

No. Anyone in Slack can create tickets through Ziggy. If they have a Jira seat, they'll be set as the reporter. If they don't, Ziggy creates the issue as Ziggy.

What access does Ziggy need?

Enough to do the job, not more. Slack: read messages where Ziggy is mentioned, post replies. Jira: create and update issues in your selected projects.

How does the trial and pricing work?

14 days free, no credit card required. After that, one flat price of $29/month per workspace. Unlimited users, unlimited issues. Pricing is per workspace, not per seat.

How many bugs go untracked in software teams?

There's no universal number, but the pattern is common: bugs discussed in Slack channels and threads that never become Jira tickets. The higher the friction of ticket creation, the more bugs stay in Slack. Teams that rely on manual Jira creation lose the most - every context switch is a chance for the ticket to not get created.

The real cost of not tracking bugs

Last updated: March 2026

Your team knows about more bugs than your Jira board shows. They live in Slack threads, DMs, and standup notes. Someone said "we should track that." Nobody did. Research from the Systems Sciences Institute at IBM found that the cost of fixing a bug found in production is 6x higher than one found during development, and 15x higher than one caught during design (IBM Systems Sciences Institute). Here's what that costs.

The pattern

A customer reports something weird. A developer confirms it. The thread goes back and forth - reproduction steps, screenshots, theories. Someone says "this should be a ticket."

Then one of three things happens:

1. Nobody creates the ticket. The conversation scrolls away. The bug is known but not tracked. A week later, someone else reports the same thing. New thread, same investigation, no connection to the first one.

2. Someone creates a bad ticket. They open Jira, type "login bug" as the title, leave the description empty, and set the priority to Medium because they can't remember what the team agreed on. The ticket exists but it's useless.

3. Someone creates a good ticket - 20 minutes later. They go back to the Slack thread, re-read everything, copy relevant messages, paste them into Jira, fill all the fields, link it to the right epic. It takes 5 minutes and they've already lost their flow.

What untracked bugs cost

Rediscovery

The same bug gets reported 2-3 times by different people. Each time, someone investigates. Each time, they reach the same conclusion. Without a Jira ticket, there's no way to know it's already been identified. The first hour of debugging is wasted every time.

Invisible backlog

The real backlog is bigger than what Jira shows. Your sprint planning is based on incomplete data. You're prioritizing against a partial list. The bugs that didn't make it to Jira aren't competing for attention - they're just accumulating quietly.

Customer trust

A customer reports a bug. Your support team acknowledges it. Nobody tracks it. Two weeks later the customer follows up. Your team investigates from scratch. The customer notices. They stop reporting bugs. They start looking at competitors.

Accountability gaps

No ticket means no assignee. No assignee means nobody's responsible. The bug exists in a Slack thread that three people saw but nobody owns. When you ask "who's handling this?" at standup, nobody knows - because it's not in the system.

Compounding debt

Small bugs that don't get tracked become bigger problems. A minor UI glitch becomes a data integrity issue. A "we'll fix it later" edge case becomes a customer-facing outage. The cost of fixing grows exponentially with the time it stays untracked.

Why bugs stay in Slack

It's not because people are lazy. It's because creating a Jira ticket is annoying enough to skip when you're busy.

Context switching. You're in Slack, mid-conversation. Opening Jira means a new tab, a login check, a project picker, a form. By the time you're in the right place, you've lost the thread.

Form friction. Jira's creation form has 6-8 fields. Some required, some not. Picking the right project, issue type, and priority takes thought. When you're in a rush, "I'll do it later" is easier.

Context loss. The conversation had screenshots, error logs, reproduction steps, and a discussion about severity. The ticket form has empty text fields. Turning one into the other is work.

Diffusion of responsibility. When three people see a bug in Slack, each one assumes someone else will file the ticket. Nobody does.

How to fix it

You can't fix this with process. Telling people "always create a ticket" doesn't work when the friction of creating a ticket is the problem.

The fix is making ticket creation so easy that it's easier to do it than to skip it.

Create tickets where the conversation happens. If the discussion is in Slack, the ticket should be created from Slack. No tab switching.

Create them instantly. The moment someone says "this should be a ticket" is the moment the ticket should exist. Not after the meeting, not at the end of the day.

Pull context automatically. The Slack thread already has the title, description, steps to reproduce, and priority discussion. Something needs to read it and turn it into a structured ticket - without asking a human to re-type it.

How this works with Ziggy

Mention @ziggy in a Slack thread about a bug. It reads the full conversation - every message, every screenshot reference, every agreement about priority. It creates a Jira ticket with the title, description, project, type, priority, and assignee filled in. Posts the link back in the thread. Under 3 seconds.

Before creating, it checks for duplicates. If someone already filed a ticket for the same bug, Ziggy tells you instead of creating another one.

When the ticket gets resolved in Jira, Ziggy posts an update back in the original Slack thread. The loop closes. Everyone who was in the conversation knows it's done.

$29/month per workspace. Not per seat. Unlimited bugs.

Common questions

What happens when bugs aren't tracked in Jira?

They get rediscovered repeatedly, causing duplicate investigations. Customer-facing bugs go unresolved because nobody's assigned. The team's Jira board doesn't reflect reality, which makes sprint planning unreliable.

How do I make sure all bugs get tracked?

Reduce friction to near zero. If ticket creation takes seconds instead of minutes, people do it. Tools like Ziggy let you mention a bot in a Slack thread and get a complete Jira ticket instantly.

Why do developers avoid creating Jira tickets?

Because it takes 2-3 minutes of context switching and form filling. When you're mid-conversation or mid-debug, that's enough friction to say "I'll do it later" - and later never comes.

How many bugs go untracked?

More than most teams realize. Every Slack thread where someone said "we should track that" but nobody did is an untracked bug. The higher the friction of ticket creation, the bigger the gap between what your team knows and what Jira shows.

Why Jira tickets lose context I hate Jira - and what to do about it How to create Jira tickets from Slack

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