How do I use Ziggy in Slack?

Mention Ziggy in any Slack thread and tell it what you want. Plain language works. Ziggy reads the full conversation and creates a complete Jira ticket in under 3 seconds.

What does Ziggy put into the Jira ticket?

Everything Jira usually asks for - without the form. Ziggy creates the issue with a title, description with real context from the thread, project and issue type, priority, and assignee. Then it posts the ticket key and link back into the same Slack thread.

Do I need Jira seats for everyone?

No. Anyone in Slack can create tickets through Ziggy. If they have a Jira seat, they'll be set as the reporter. If they don't, Ziggy creates the issue as Ziggy.

What access does Ziggy need?

Enough to do the job, not more. Slack: read messages where Ziggy is mentioned, post replies. Jira: create and update issues in your selected projects.

How does the trial and pricing work?

14 days free, no credit card required. After that, one flat price of $29/month per workspace. Unlimited users, unlimited issues. Pricing is per workspace, not per seat.

How to create Jira tickets from Slack

Last updated: March 2026

There are four ways to create Jira tickets from Slack. You can use the official integration and fill out a form. You can use an AI bot that reads the thread and fills it for you. You can wire up an automation platform. Or you can just open Jira and do it by hand. Here's how each one works.

Why this matters

Something gets reported in Slack. A bug, a feature idea, a customer complaint. Everyone agrees it needs a ticket. Then nobody creates it.

The friction is the problem. Opening Jira, picking a project, filling 8 fields, copying context from the thread, pasting it into a description box. It takes 2 minutes if you're fast. Most people aren't. Slack reports over 200 million monthly active users as of 2025 (Slack), and Atlassian serves over 300,000 customers (Atlassian). The gap between these two tools is where tickets get lost.

The result: lost context, missing tickets, and a Jira board that doesn't reflect what the team actually discussed.

Quick comparison

Method	Setup time	Reads thread?	Auto-fills fields?	Cost
Jira Cloud for Slack	2 minutes	No	No	Free
Ziggy	5 minutes	Yes - full thread	All fields	$29/mo
Zapier / Make / n8n	30-60 minutes	No	No - raw text	$20-50/mo
Manual in Jira	None	No	No	Free (your time isn't)

Method 1: Jira Cloud for Slack (official, free)

Atlassian's own integration. It adds a slash command to Slack that opens a Jira creation form.

Setup

Go to the Slack App Directory and search for "Jira Cloud"
Click Add to Slack
Authorize with your Atlassian account
Connect your Jira Cloud site when prompted

How to use it

Type /jira create in any channel or thread
A form pops up - fill in project, issue type, summary, description, priority, assignee
Click Create
A message with the ticket link appears in the channel

What you get

A shortcut to the Jira creation form without opening a browser tab. That's it.

The form is blank. It doesn't read your thread. You type everything yourself. For teams that just want quick access to the form, it works fine.

Method 2: Ziggy (AI-powered, reads the thread)

Ziggy is a Slack bot that reads your thread and creates a complete Jira ticket. No forms. No fields to fill. One mention, one ticket.

Setup

Go to ziggy.sh/get-started
Add Ziggy to your Slack workspace
Connect your Jira Cloud instance
That's it. No configuration needed.

How to use it

Have a conversation in a Slack thread - a bug report, a feature idea, anything
Mention @ziggy in the thread
Ziggy reads the full conversation and creates a Jira ticket with title, description, project, issue type, priority, and assignee
The ticket link appears in the thread. Under 3 seconds.

What you get

A complete ticket created from the actual conversation. Every field filled. Context preserved. Before creating, Ziggy checks for duplicates - if a similar issue already exists, it tells you.

$29/month per workspace. Not per seat. Unlimited users, unlimited tickets. 14-day free trial, no credit card.

Method 3: Zapier, Make, or n8n (DIY automation)

Build your own Slack-to-Jira pipeline with an automation platform. This works but requires technical setup and ongoing maintenance.

Setup (Zapier example)

Create a Zapier account and connect both Slack and Jira
Create a new Zap with trigger: New Reaction Added in Slack (e.g. a specific emoji)
Add action: Create Issue in Jira
Map the Slack message text to the Jira description field
Hardcode the project, issue type, and priority (or use Zapier's formatting tools)

What you get

A basic pipeline that creates a Jira ticket when someone reacts with an emoji. The ticket gets the raw Slack message dumped into the description. No AI parsing - the title, priority, and assignee have to be hardcoded or left blank.

Works for simple, repeatable workflows. Breaks when conversations are nuanced or spread across multiple messages.

Method 4: Just open Jira (manual)

The default. Open Jira in a browser, click Create, fill in the fields, copy-paste from Slack.

Steps

Open Jira in your browser
Click Create
Pick the project and issue type
Write a summary
Go back to Slack, read the thread, copy the relevant parts
Go back to Jira, paste into description
Set priority, assignee, labels
Click Create
Copy the ticket URL, go back to Slack, paste it in the thread

What you get

A ticket. Eventually. If nobody got distracted between steps 5 and 6.

This is what most teams do. It's also why most teams have incomplete tickets, missing context, and bugs that never get tracked.

Which method should you use?

You just want a shortcut to the Jira form - use Jira Cloud for Slack. Free, takes 2 minutes to set up.

You want tickets created from conversations with all fields filled - use Ziggy. Reads the thread, creates the ticket, posts the link. Under 3 seconds.

You need a custom workflow with specific triggers - use Zapier or Make. Budget time for setup and expect raw message dumps, not structured tickets.

You like context-switching and filling forms - keep doing it manually. No judgment. (Some judgment.)

Common questions

How do I create a Jira ticket from a Slack message?

The fastest way is to mention @ziggy in the Slack thread - it reads the conversation and creates a complete ticket in under 3 seconds. Alternatively, type /jira create to open a blank form using the official integration.

Can I automatically create Jira tickets from Slack without filling out forms?

Yes. Ziggy creates Jira tickets automatically from Slack thread context. It extracts title, description, project, type, priority, and assignee from the conversation. No forms, no slash commands - just mention @ziggy.

What is the easiest way to connect Slack and Jira?

Install Jira Cloud for Slack from the Slack App Directory - it takes 2 minutes and it's free. For AI-powered ticket creation that reads your threads, install Ziggy from ziggy.sh - it takes about 5 minutes.

Does the official Jira Slack integration read thread messages?

No. The official Jira Cloud for Slack integration opens a blank creation form. It does not read the thread, auto-fill fields, or use AI in any way. You fill in everything yourself.

Can I use Zapier to create Jira tickets from Slack?

Yes, but with limitations. Zapier passes the raw Slack message to Jira - it doesn't parse the conversation into structured fields like title, priority, or assignee. It works for simple workflows with predictable inputs.

Try Ziggy free for 14 days

No credit card. One mention, one ticket.